Refund policy
Returns & Warranty
We want to ensure you are completely satisfied with your Tucka Tribe products. We accept returns within 30 days of purchase, providing a refund for the amount of the purchase price.
Return Requirements
Your return must meet these conditions:
- Product is completely unused and in 'as new' condition, including:
- No signs of wear, scratches, marks, or damage
- Free from any food residue or odours
- Product in original packaging
- Return initiated within 30 days of purchase date
- Original receipt or proof of purchase included
Shipping Costs
- Original shipping costs are non-refundable
- Return shipping costs are the responsibility of the customer
Return Process
To start a return or for any assistance with returns, please contact us at support@tuckatribe.com.
Warranty
We have worked meticulously to design our products to be premium quality, made to last and support your entertaining escapades for years to come.
However, if you feel that there is an issue with the product you have received, or if you have received the incorrect item, please contact us immediately. We will evaluate the product with you and work on a solution.
Warranty Exclusions
The warranty does not cover:
- Damages caused by misuse, abuse, accidents, or negligence
- Failure to follow product care instructions
- Damage caused by items that exceed the temperature tolerance of the product
- Normal wear and tear, including minor scratches, surface deformations and discolouration
- Unauthorised modifications or repairs
Warranty Claim Process
To make a warranty claim:
- Contact support@tuckatribe.com with:
- Product details and purchase date
- Photos of the issue
- Description of the problem
- Our team will assess your claim and provide return shipping instructions or replacement details if approved
For any questions about returns or warranty coverage, please contact us at support@tuckatribe.com.
